It is a course or class that provides an analysis of the client’s current financial situation, a discussion of the factors that contributed to the client’s specific financial situation, and a plan to address the client’s financial situation without incurring negative amortization of debt. It can be completed by phone or the internet but the client must engage in live interaction with a counselor following the Internet or automated telephone portion of the counseling.

All individuals who file bankruptcy must complete this course and obtain a certificate of completion that is filed after they file bankruptcy.